Refund Policy
Returns must be approved before being shipped back to Horizon Lift/USA Products Group. ( call 800-334-3294 for return authorization or email customerservice@horizonlift.com for return authorization). Buyer is responsible for all shipping costs involved in the return of products and shipping costs are non-refundable. A 20% restocking fee may be applied on all return shipments. Returns must be made within 10 days of delivery.
Buyer must notify Horizon Lift/USA Products Group of any lost or damaged merchandise within 3 days of product delivery.