Refund Policy

Returns must be approved before being shipped back to Horizon Lift/USA Products Group.  ( call 800-334-3294 for return authorization or  email customerservice@horizonlift.com for return authorization).  Buyer is responsible for all shipping costs involved in the return of products and shipping costs are non-refundable.  A 20% restocking fee may be applied on all return shipments.  Returns must be made within 10 days of delivery.   

Buyer must notify Horizon Lift/USA Products Group of any lost or damaged merchandise within 3 days of product delivery.